NYGuy - I just went down to my basement to see if I could find the instruction booklet. I usually keep them. I did find it and you're right no flipp'n website. Sheesh. Get with the times. ha!
Anyway. If you PM me with your address, I'll make copies of it this week and mail it out to you. Cool?
In the meantime... my handle almost seems to pull back on it's own. I'm betting that the flywheel needs to be "serviced" which I'm not even going to attempt to describe to you without you looking at the booklet. Have you sprayed the WD40 in there (where the chain recoils) yet? That really may help.
As for the resistance, you can change it....there should be a tension strap, like a nylon strap? and the instructions say:
"For greater resistance wrap the strap around the hub one time, for less resistance, unwrap the tension form around the hub."
The "hub" being the where that tension strap recoils into. I guess you can take it apart (haven't tried on mine).
Hey now.... wait a minute. I found a page that is for customer service. Says you can call them 1-800-321-9236 M-F 9am-5pm EST. or their website
www.fitnessquest.com although I'm there on another browser now and it's not all that much. I bet if you called they'd send you some instructions. Don't know if they'd charge or not, if they do tell 'em to screw off - I'll make a copy and send it to you.
Hope this helps some.