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Old 07-14-2004, 08:50 PM   #1 (permalink)
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Hi all,

My computer crapped out and the only way to fix it was to wipe it out completely. My entire business is in shambles and I have been unable to communicate directly with many of you. My apologies.

I need you guys to send me an email as my address book was also wiped out. I won't be able to answer for a while due to some other technical difficulties. (there's also the issue that I may get into legal problems after I fire-bomb the ass-wipe that deleted all my files without backing them up!!).

I will rectify this as soon as possible.

ADAM!!! I need to speak to you directly as some other stuff was removed. Please call me at your earliest convenience.

Thanks all

Bill Hartman
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Old 07-14-2004, 08:58 PM   #2 (permalink)
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Nice excuse, Bill. The story is still due! [img]smile.gif[/img]
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Old 07-14-2004, 09:04 PM   #3 (permalink)
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What happened to your machine exactly Bill?
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Old 07-14-2004, 10:17 PM   #4 (permalink)
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The little Asian lady said it was a "weendo" problem and the only way to fix ees to relo weendos. They neglected to tell me that they were going to wipe out my life first.

Bill

P.S. Malatov Cocktail. Bottle. Gasoline. Dishwashing liquid. Torn panties for a wick. Match. Throw at house..right?
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Old 07-14-2004, 10:20 PM   #5 (permalink)
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Bill if you need any help with the fire bombing just let me know. I have a lot of friends and we get bored a lot. We could use that violent video games made us do it defense.

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Old 07-14-2004, 10:26 PM   #6 (permalink)
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I guess you didn't do a backup.
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Old 07-15-2004, 12:14 AM   #7 (permalink)
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Same thing happened to me last summer Bill - I feel your pain. All will work out.

Do you have any files, even older ones saved somewhere? Or files you may have mailed to associates etc.... At least thats something to work from.

Best of Luck,
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Old 07-15-2004, 07:33 AM   #8 (permalink)
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I don't know if this holds true for Windows XP, I had a cheap nock off computer (Proteva) which lost files for windows all of the time. The computer would not boot up. It would say windows was missing file XXXX. The operating system was windows 98.

There were two options, I could overwrite windows with windows. The other option was to do the type of installation that would be done if the computer did not have an operating system. The latter would wipe out everything on the computer. I always did the first one, never lost a file. After the install was done I had every thing I had before I reinstalled windows. This was windows 98.
I know this probably doesn't help now, but next time this might save you a lot of trouble.
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Old 07-15-2004, 08:29 AM   #9 (permalink)
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Quote:
Originally posted by Tony Soprano:
I guess you didn't do a backup.
I had a few things backed-up. Unfortunately some important stuff is history. Lesson learned.

I took it in because the DVD burner was not functioning and had a minor emergency (yes an emergency DVD for my brother...long story...reality show...thoroughbreds...horsera cing channel).

It was always my understanding that it's good customer service to inform the customer of what you intend to do to the computer before you do it. Seems that's not the case for this store full of "experts".

Bill
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Old 07-15-2004, 09:14 AM   #10 (permalink)
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Quote:
It was always my understanding that it's good customer service to inform the customer of what you intend to do to the computer before you do it. Seems that's not the case for this store full of "experts".
They should have most definitely informed you of the fact that they would be reinstalling the OS on your machine.
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Old 07-15-2004, 09:34 AM   #11 (permalink)
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As someone who worked a brief stint at the tech department at CompUSA...
Don't. Ever. Bring. Your. Computer. There.

Basically the way it worked was: there were maybe two guys who REALLY knew their shit, but they were usually out at big clients or something. Then, there were us - the kids who knew a bit about computers but not much. Basically we would run a few diagnostics and then reinstall the OS if all else failed.
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Old 07-15-2004, 09:41 AM   #12 (permalink)
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You lost your Van Halen files??????? Sorry to hear it, brother.
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Old 07-15-2004, 09:42 AM   #13 (permalink)
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I recently had to have my OS reloaded because I couldn't get it done myself. I had some files related to virus protection software (I think there was a conflict between Zone Alarm and McAfee) that I couldn't remove and they kept causing errors. I even tried reformatting my C: drive and reinstalling my OS (WIN98) several times but to no avail. I kept my programs on my C: drive but had all my data on a D: drive so I thought I'd be safe getting someone else to work on my C: drive for me.... WRONG! When it came back, my D: was wiped and years of data gone. I've thought about trying to recover it (I've only written over just a little but it could be the critical parts, don't know) but I haven't gotten around to it and, the longer I wait, the more I'm thinking maybe it wasn't so valuable after all.

In fact, I'm kind of tired of screwing around with computers altogether! I took the first computer class my high school offered back in about 1969 (programs written on paper tape and fed through a reader) and the teacher told us that computers would change our lives and we'd have so much more time freed up by them that we'd have four day work weeks, etc. Yeah, right! All it's done is speed our lives up and increase the demand for information. Now, my only "friends" in life are people I've never met in person, for the most part, but only communicate through one of the computers available to me throughout the day.

Having said that, I'll be back after this meeting to keep track of what's happening at JPFitness!
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Old 07-15-2004, 09:58 AM   #14 (permalink)
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Quote:
Originally posted by Quercus:
In fact, I'm kind of tired of screwing around with computers altogether! I took the first computer class my high school offered back in about 1969 (programs written on paper tape and fed through a reader) and the teacher told us that computers would change our lives and we'd have so much more time freed up by them that we'd have four day work weeks, etc. Yeah, right! All it's done is speed our lives up and increase the demand for information. Now, my only "friends" in life are people I've never met in person, for the most part, but only communicate through one of the computers available to me throughout the day.
One word for you, my friend:

Pornography.

It makes the whole thing worth it.
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Old 07-15-2004, 10:13 AM   #15 (permalink)
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Maybe I am biased, because I have done computer support work for 15 years, but don't ever take your computer to a retail store to have it fixed.

I know it's expensive to call a "hired gun" to come in and fix your computer, but this is just one more example of why it's worth it.
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Old 07-15-2004, 12:11 PM   #16 (permalink)
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Quote:
Originally posted by Bill Hartman:
The little Asian lady said it was a "weendo" problem and the only way to fix ees to relo weendos. They neglected to tell me that they were going to wipe out my life first.
I guess in this day and age computer "experts" expect everyone to know and understand that when they say "relo weendos" that it means "wipe away your life". I was guilty of that ONCE. I quickly made a mental note that most people don't deal with solving computer "problems" on a daily basis and their knowledge and experience base is not the same as mine. I now explain things in a more precise language.

I'm sorry that you had that problem. I know how frustrating it can be -- from BOTH sides!!
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Old 07-15-2004, 02:05 PM   #17 (permalink)
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Don't do anything more with your computer as far as installing or wiping... the files are most likely recoverable.

The first thing to try to recover the data is to use:
http://www.filerescueplus.com/default.html
There is a demo to download (free) and if it sees the deleted files you can pay for the full program to recover the files.

The 2nd thing is to use a file recover service which will be approx $600 and up. You'll pay a fee to see the data is recoverable and then pay a big fee to actually recover.

BEST BUY IS BAD TOO.

[ July 15, 2004, 09:39 PM: Message edited by: Jean-Paul ]
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Old 07-15-2004, 02:06 PM   #18 (permalink)
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Next time, I will be glad to help you before you do something drastic.
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Old 07-15-2004, 02:32 PM   #19 (permalink)
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Quote:
Originally posted by jwrives:
Maybe I am biased, because I have done computer support work for 15 years, but don't ever take your computer to a retail store to have it fixed.

I know it's expensive to call a "hired gun" to come in and fix your computer, but this is just one more example of why it's worth it.
NOW YOU TELL ME!!!

I've always been able to fix it myself in the past but it's like the difference between my old '66 Ford Pickup and my '98 4Runner. I could climb in the engine compartment with the engine of the Ford and have most things taken apart in reasonably short time. Damned if I'd even attempt it with my 4Runner!
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Old 07-15-2004, 02:35 PM   #20 (permalink)
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Ya know it's funny. I didn't think I was doing anything drastic.

Thanks for the offer of assist. I still need to complete my inventory to see how mad I need to get. I then I'll check out the rescue thingy.


Bill
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Old 07-17-2004, 07:46 PM   #21 (permalink)
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I'm Back In Business!!!!!

After several severe beatings and one small Malatov Cocktail (really officer is was a small one!), the guy at the computer store was able to recover my lost files!

The SOB tried to charge labor, but my knife hand strike to the throat stopped him in his tracks.

Thanks to all who offered condolences and assistance.

Bill
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Old 07-17-2004, 11:43 PM   #22 (permalink)
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Thank goodness! That is a horrible feeling, losing all those files. I wouldn't pay the labor though, if I were you. I would get the manager in there with and read him the riot act. Just my 2 cents.
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Old 07-23-2004, 10:58 PM   #23 (permalink)
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Now, run, do not walk, out and pick up a Seagate external hard drive and do a complete backup of everything you have. You can get about 120 GB for under $150. You can even get software that will allow you to use the external as your primary hard drive if your C: drive crashes.

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Old 07-24-2004, 09:51 PM   #24 (permalink)
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I agree with Mahler I keep my files on an external hard drive. He's right you can get insane amounts of storage for minimal cost. It does a excellent job of providing a back up and keeping me independent of any one computer. I've used it for well over a year and I wouldn't have it any other way.
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