I'm wondering what your client means by "disintragrated". I'm also wondering why you're wondering if you should spend some time strengthening her traps or what kind of stretching she should be doing for her neck if you don't know what she means by "disintragrated". I think these issues have come up before, anniehall, and I agree with Bill's assessment, and will add to the repeated comments you have gotten, in perhaps a more dramatic fashion:
You WILL eventually hurt someone if you don't understand why you are prescribing the exercise/stretch/training you are prescribing. It's great that you have the drive and motivation to be a great personal trainer, but you lack the experience and knowledge to be one. I'm not trying to discourage you from asking questions on this forum, but it seems that each time that you do ask one, you seem to be in way over your head. I don't know what kind of educational/training experience you have, but there appear to be significant gaps in your knowledge that currently impede your development as a personal trainer. You sound very genuine and caring for your clients--which is great, because that is often something that can't really be taught, but you really need supplemental education (whether formal or informal) to compliment these strengths so that you can do the best job for your clients, as opposed to doing them a disservice.
That's just my opinion though.
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