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jbent · 04-16-2009, 05:53 PM

The 12 hour cx policy is pretty reasonable and have used it with great success. It sucks if you have a 5:00am client who does a no show. For that reason cx policy covers your butt when you're sitting around waiting for them to show. By charging for no shows, they are lest apt to do it again. You have to figure out how much your time is worth. One option is to give all your new clients an actual card that is a "get out of jail free". They get one excuse and that's it. It's a nice reward to give them on a birthday, 1 year renewal, etc. Doesn't cost you anything, but as a client it's nice to know that you have an ace up your sleeve if something rolls around.

04-16-2009, 05:53 PM	#12 (permalink)
jbent Junior Member Join Date: Jun 2008 Posts: 1	Cx policy The 12 hour cx policy is pretty reasonable and have used it with great success. It sucks if you have a 5:00am client who does a no show. For that reason cx policy covers your butt when you're sitting around waiting for them to show. By charging for no shows, they are lest apt to do it again. You have to figure out how much your time is worth. One option is to give all your new clients an actual card that is a "get out of jail free". They get one excuse and that's it. It's a nice reward to give them on a birthday, 1 year renewal, etc. Doesn't cost you anything, but as a client it's nice to know that you have an ace up your sleeve if something rolls around.