It may be something that an admin can't fix. If it's a user with multiple computers, it might have to do with their account, but otherwise I'm guessing it's mainly a machine/browser issue.
Clearing cache may help, or restarting the browser, or rebooting machine.
First I'd try a different browser than the default one they're using and see if that fixes it.
However, it may be that you have something random in your log, like a bad tag, that makes some choke on it, but again that'd prolly be solved by using a different browser.
But, that would mean it'd also go away as soon as they hit a new page on your log, so if they reduce the number of posts per page (to be on a new page sooner) they may have it clear up.
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