Just to add my bit in, I have a 24 hour policy too. Very standard here in teh UK. All my clients sign up to the policy when they come on board and know that if they cancel within 24 hours they will have to pay.
Most clients will call before 24 hours or if they do not, they give me as much notice as possible. Then I just ring around and see if anyone would like an extra training session, more oftern than not i will fill the slot. If not there is always marketing, paperwork, or something to do that will use the time effectively to grow my company!
TOM
__________________
Tom Godwin BA(Hons), MDip PT, Dip ST, Dip SP
|