Hmmm, I think I see what you are getting at. But in my opinion, a trainer garners more respect and is more professional when he/she gets to make the call.
I work with a great setup... the gym I train in takes their percent but then is completely hands-off. Of course, there are only 4-5 of us there, and we all know each other well, so it's different than a corporate gym. So all policies are created and implemented by me. I vastly prefer this to having the manager involved and telling my client whether or not they have to pay me that day.
I believe my clients have more respect for me and what I do because I interview, assess, take payment, book and implement policies on my own. In a corporate gym I realize they won't allow all of those things... but at least they get to make the call on cancellations.
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