Quote:
Originally Posted by I. Kay
Pete, I'm not sure I understand what you are saying.
I actually have a very similar policy with my clients. If they let me know by the night before, I don't charge them. If they call the day of, I charge them... with certain exceptions. If someone has been a good client and they wake up with the flu, get a flat tire, their kid gets in trouble, etc. I'll let it slide. I'm running a business, but I'm not a nazi.
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What I am say - or trying to say - is that the management should have a STRAIGHT up policy that does not put the option of not paying if notice is shorter than 24 hours on the trainer.
SO when the client cancels on short notice, management seems to be saying you have to pay unless your trainer says it is OK not pay. SO rather than protecting the trainer with a policy they are making the trainer the "heavy".
Basically - it is the trainer who has to say to the client - sorry you reason is NOT good enough I am going to charge you.
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We had a flood a few years ago so our company was closed for a few days. Water was chest deep (direct hit with a major typhoon and high tide) - great reason to cancel work- But I would have been screaming if they said they weren't going to pay me.
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I think that management should be the heavy and say no refunds but in special circumstances they will consider a refund (then management asks the trainer and management say NO- not the trainer).
My son takes swimming lessons - whenwe cancel WE pay
Guitar lessons - the same
are trainers less professional that swim instructors? or music teachers? Then why are they treated with less profession respect and why do they not DEMAND more?