Pete, I'm not sure I understand what you are saying.
I actually have a very similar policy with my clients. If they let me know by the night before, I don't charge them. If they call the day of, I charge them... with certain exceptions. If someone has been a good client and they wake up with the flu, get a flat tire, their kid gets in trouble, etc. I'll let it slide. I'm running a business, but I'm not a nazi.
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