[diamondpete]

Well your gym management is pretty lame- let you be the bad guy, and charge the client for what he/she didn't get. (or let you be the "sucker" panning your time around things that don't happen and you get paid for).

Talk to management about that lame policy. 24 hours imo is pretty short notice- it would be very hard to schedule a replacement session in that time- or to suddenly go away for the week end because that one Saturday session suddenly cancelled- charge them for it.

Most clients do not think in those terms (unless they do consulting/tutoring/music lesson, etc) so the logic behind it should be explained. I think that if your client see the reasoning behind it they should be understanding about that.

cheers

peter