Quote:
Originally Posted by Leigh P.
I am not a fan of this either. That being said, I know it happens with my mailing list sometimes. 
I have a system set up where people who bought the book and signed up on the buyers list are unsubscribed from the messages that would have to do with promotions of my book. I don't want to harass people. However, not everyone signs up on the buyers list, and sometimes it seems to not always unsubscribe the people from the other list and on to that one.
A lot of complaints I get from people are sometimes showing of not understanding the technology. When you use an OPT-IN system it means that you have to make sure the person agrees with being on your list and getting your emails. When you click that "are you sure you signed up and want this info" link, we know that it is okay now to send you an email through the system. If you don't click that, we never send you an email because that would be spam. The system is very touchy. For example, I can't just go in and move you to lists that you didn't sign up for, even if you asked me to. What I can do is remove you from a list all together and then send you a link to verify that you in fact want to be on a new list. It is for you protection, but it doesn't always make it easy to communicate.
When you get to the level of having thousands of people on your list, it gets tough. There are always going to be mistakes. However, I don't treat my list like meat, I don't over email, and I have corresponded with thousands of them one on one. I still send just personal messages to people when they sign up, but they don't believe me most of the time. |
...and I've never ONCE gotten an email from you that begins with "Dear [firstname],"
I got several of those, last week. One was "signed" by the wrong dude, too.
