This is not a paid endorsement for Polar :)
I can attest that the Polar service center does turn things around quickly. I've used Polar HRMs for about 5 years now and have gotten batteries changed 3x - always in less than a week. I also appreciate Polar's pro-active emails that keep you up to date on when they receive it, start working on it, and finally mail it back to you.
My only issue is that battery life is somewhat short compared to a standard watch like a Timex Ironman. I guess it's because the HRM is doing more calculations, etc. My Polar HRM batteries usually last 12-18 months.
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