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Originally Posted by John Izzo
This is correct. I remember I interviewed at a gym here in CT years ago called "In-Shape Fitness". They showed me their pay scale tier model and a "Master Trainer" earned more per session. When I asked the manager (who was interviewing me), if it was because they had advanced education, he replied, "they are better sellers-so they must be better trainers".
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LOL...gotta love that logic.
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When I managed a team of trainers, I instituted a model, where trainers received bonuses based on the results their clients received. We had an "open book" client management program whereas all trainers discussed clients in an open forum during trainer meetings. For trainers that didn't have clients see results, we helped along thru in-house education and one-on-one assistance. In my opinion, the master trainer status really isolates trainers and inherently, makes a department depend solely on its top sellers--rather than utilize the entire team effectively.
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That's awesome. We used to have team meetings at PF twice a week, and it seemed all we did was practice sales techniques and talk about sales numbers. I asked about setting aside some time in our meetings to discuss issues people might be having with clients, and was met with blank looks by management.