Silly, I can see your point. I probably take my LBS for granted because of the relationship I have with them. I've been go to them for years, since before I bought my used bike online. They were excited to see it when I brought it in and were impressed with the deal I got. Since then, they've switched out the shifters for me, done a couple of tunes, and most recently, I bought new wheels from them. They've done a lot of the work for free to mimimal costs because of the amount of referrals I send their way.
Loyalty is a big thing for them, and they recognize it, but I can't see them giving anyone less then quality service because they helped a customer who opted to buy elsewhere (although, again, that opinion could be skewed because of my relationship with them).
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